Olive Gap Organic Farm are telling their provenance story to create a thriving business

27.10.20

When it comes to food and fibre, consumers want to know who produced it, where it was produced and how it was produced. AgriFutures Australia funded work has shown building provenance through storytelling is becoming critical to the success of rural businesses. Olive Gap Organic Farm, an organic tea tree oil and cut flower business, is one of many telling their provenance story to create a thriving business.

Tara Luca and her husband, Alex O’Reilly, had a desire to farm. It didn’t matter what it was, they just wanted to farm. When the opportunity arose to purchase the tea tree farm down the road from their home in the NSW northern rivers region, Tara and Alex joined forces with Alex’s sister and her partner to become tea tree farmers. That’s where Olive Gap Organic Farm started, almost five years ago, and the collective haven’t looked back since.

A true family business, Olive Gap Organic Farm sells native essentials oils, mostly tea tree oil, which are grown and distilled on their farm, along with seasonal cut flowers.

Telling the Olive Gap Organic Farm provenance story

Tara describes Olive Gap Organic Farm as one of the smallest tea tree farms in Australia but uses this to their advantage.

“We are probably one of, if not the smallest, tea tree oil farms in Australia. But I think this is one of our strengths; we can show our customers the whole process from growing to the final product. People are able to get to know us, our story and our product,” said Tara.

Olive Gap Organic Farm use provenance storytelling to document their business – from planting, to harvesting to distilling – bring their customers along the journey when creating their tea tree oil products. Sharing their story has helped to build consumer trust and brand authenticity.

According to AgriFutures Rural Futures Senior Manager, Jen Medway, these are key components of successful provenance storytelling.

“We wanted to put producers front and centre when creating the Provenance Toolkit. The tools and templates in the kit are designed to guide them to develop their own provenance story so they can better connect with their customers.”

“We know that consumers are becoming increasingly conscious of where and how their food and fibre is produced. While provenance and storytelling has long been the realm of small and boutique businesses, it is becoming increasingly important for larger farm businesses. It’s about creating meaningful connections with customers and finding ways to share the values driving production processes,” said Ms Medway.

The cornerstone of building provenance and being able to communicate stories to customers in unique and impactful ways, is that producers can build trust and authenticity – essential ingredients to achieving cut through in a crowded marketplace.

Tara is passionate about seeing and showing consumers Olive Gap Organic Farm’s from “paddock to bottle” story.

“We love, and so do our customers, that we can see and show them the product from the field through to how people are using them at home.”

“Our ideal customer is someone who wants to be able to trust the brands they use; we use our stories to build that level of trust that both we and our customers desire.”

To further expand on that customer relationship and trust, Olive Gap Organic Farm have re-focused their sales strategies toward a direct-to-customer strategy.

“We have been selling direct to the customer as much as possible over the last 12 months. This helps us build a close relationship with our customers and it’s something we really enjoy being able to do,” said Tara.

Picking the right provenance platform for your business

Provenance storytelling can be achieved through a wide variety of platforms and technologies, producers should consider which platform suits their storytelling style and their consumers.

“There are a multitude of technologies and avenues available to producers to tell their provenance story. Everything from social media to emails newsletters, packaging and QR codes, right through to technologies like blockchain. The options can be overwhelming for someone diving in for the first time; this is why we’ve included a walk through of the technologies available in our Consumer Trends and Storytelling Technologies report and practical examples to demonstrate the application of the technologies in rural businesses,” said Ms Medway.

Tara says that Olive Gap has the most success through their Instagram account (@olivegapfarm).

“Instagram is a fantastic platform for visual storytelling. We can show the highs and the lows as they happen – this all helps to build trust and authenticity. People can also contact us directly on instagram, I love having that interaction,” said Tara.

Platforms like Instagram also allow businesses to gain a bit of an insight into their customer or follower base. Tara knows that most of their followers are women between the ages of 25 and 45 who live in metro areas. This little insight helps Tara tailor their content towards their audience.

“I think, having a metro follower base, people really enjoy seeing the everyday farm life – like a bit of an escape. We take lovely pictures of the things we do on a daily basis and tell the story behind what’s happening. This really resonates with our audience.”

AgriFutures Australia have released a Provenance Toolkit to help producers and rural businesses bring their stories to life. To learn more about consumer trends and to access the toolkit visit agrifutures.com.au/provenance-and-story-telling

You can also listen to our latest podcast on our Provenance Toolkit via our podcast channel.

Tara Luca